Responsible Gaming

Gambling involves the risk of losing money. This page provides practical guidance for keeping gambling within safe limits, recognising when it may be becoming a problem, and finding the right tools and support. The platform's own responsible gaming section contains the account controls that apply to your specific account — this guide provides information only and cannot apply any restriction on your behalf.

The basics of responsible gambling

Responsible gambling means treating gambling as an optional entertainment activity with a defined budget, not as a way to earn money or solve financial problems. Outcomes in casino games and sports betting are determined by chance or by factors that cannot be fully predicted. The house edge in casino games and the bookmaker's margin in sports betting mean that the expected outcome over time is a loss. Understanding this clearly is the starting point for staying in control.

Only gamble with money you can afford to lose completely.
Set a fixed budget before each session and stop when it is gone.
Set a time limit and keep to it regardless of whether you are winning or losing.
Do not borrow money, use savings intended for bills, or take out credit to fund gambling.
Do not gamble when under the influence of alcohol, medication that affects judgement, or significant emotional stress.
Avoid chasing losses — each bet's outcome is independent of the previous one.

Warning signs of problem gambling

Problem gambling can develop gradually. The following signs indicate that gambling may be moving beyond entertainment and causing harm. Check whether any of these apply to you or someone you know.

Spending more than planned — the session regularly runs over the intended budget or time limit.
Chasing losses — placing larger or more bets to try to win back money already lost.
Hiding gambling activity from family, friends or a partner.
Borrowing money or selling possessions to fund gambling.
Difficulty concentrating at work or school because of thinking about gambling.
Neglecting meals, sleep or social commitments to gamble.
Feeling anxious, irritable or depressed when not gambling.
Gambling to escape from problems or negative emotions rather than for entertainment.

One or two of these signs does not necessarily mean a serious problem, but they are worth taking seriously. Reducing your limits, taking a break, or speaking to someone are practical first steps.

Setting limits on the platform

The platform may provide several types of account controls. These tools are most effective when set up before a session rather than during one. Ask the platform's support team what controls are available and how to activate them.

Deposit limits — cap the total amount you can deposit within a day, week or month.
Loss limits — restrict how much you can lose within a set period.
Session time limits — end a session automatically after a fixed duration.
Cooling-off period — prevent access for a defined number of days or weeks.
Self-exclusion — request that the platform close or suspend your account for a longer period, from months to years or permanently.

This information website cannot add, change or remove any of these restrictions. All account tool requests must go through the platform's support channel.

Taking a break

A short break is easier to arrange than a full exclusion and can be enough to restore perspective. Step away from a session when you notice any of the warning signs above. Do something unconnected to gambling — a walk, a phone call, a meal — before returning to the platform, if at all. A cooling-off period of a few days or weeks, requested through the platform, provides a more structured break without permanently closing the account.

Self-exclusion

Self-exclusion is a formal request for the platform to prevent access to your account for a stated period. Most regulated operators are required to honour a self-exclusion request promptly. Once applied, the exclusion should not be reversed during the stated period even if you request it. Consider giving a trusted person information about the exclusion so they can support you in keeping to it. The platform's support team can explain the exact process, duration options and what happens to any remaining balance.

Protecting younger people

Gambling platforms require account holders to be 18 or over. If younger people have access to your device, use parental control software to restrict access to gambling websites. Do not share your account login with anyone, including family members. Keep your account password private. If a minor has used your account, notify the platform's support team immediately.

Seeking help

Speaking about a gambling problem can feel difficult, but support is available. Start with a trusted person in your life — a friend, family member or healthcare professional. Independent gambling support services are available in many countries and offer confidential advice. Search for the gambling support organisation in your region, or ask your doctor to refer you to a specialist service. Avoid any service that claims to help you win back losses — these are not legitimate support providers.

Gambling should be enjoyable. If it is causing stress, financial difficulty or harm to relationships, the right time to seek help is now, not after further losses.